We are excited to share the 2021 SNOCAP Annual Report!
Dr. Don Nease, Vice Chair for Community says:
“I’m very excited to share this report detailing SNOCAP’s work over this past year. There’s lots of content with clickable links to explore. I’m especially thankful for the ongoing support of our practices, community partners, and our partners in the Department of Family Medicine and ACCORDS for their financial support of this important work to improve the health and healthcare of Coloradans locally and across the state."
Burnout is defined as a breakdown of the psychological defenses that a worker uses to cope with intense job-related stress, and can result in poor job performance, lack of interest, and errors. Patient perception of their own primary care team’s levels of burnout has not been highly studied, and few articles can be found addressing this perspective. This study was conducted in 8 SNOCAP practices throughout the Denver metro area, and in both Northern and Western Colorado.
We used a card study survey method, where patients were asked to fill out the survey at the end of their visit. Clinicians and staff were given an online link to a one-question adapted burnout measure used in the Physician Work Life Study. 8 SNOCAP practices completed the project, with a total of 408 patient and 260 clinician/staff surveys collected. Practices have received both individual practice-level results, as well as a PDF of burnout resources, both locally and nationally. Additional cumulative results will be shared with practices once data analysis has been complete.
Initial findings show that in general, patients are not perceiving high levels displays of burnout that are affecting their care. This association can be seen no matter the clinician/staff burnout response. This study has been seen as relevant and valuable to understand how patients see burnout affecting their care, as well as to equip practices with information about self-perceived burnout among their clinicians and staff.
SNOCAP Burnout Resources Handout.
Note: "CE Representation" stands for Community Engagement Representation