The in person program in Vail has been pivoted to a fully virtual format. If you purchased an EPIC pass that is nonrefundable but can be used at all Vail Resorts across the country through the end of the ski season. Check with your local resort to find out their specific end date. If you purchased just lift tickets, those are refundable and you can contact Gloria at ski.com at 800.837-0155 to receive a refund.
If you made reservations with Charter Sports for ski equipment, please call them directly at 888-295-9797 to cancel unless you still plan to travel to Vail. You can cancel with no penalty.