Provider Workspace Guides and Frequently Asked Questions

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Requests for new space allocation

When you see opportunities for a shift in space use, please share these with the provider workspace allocation team of Jason Brainard, Max Wohlauer and Katie Raffel. Our team will be assessing needs annually but can be reached in the interim for acute needs. Examples of this: your team has grown substantially, and current workspaces no longer meet needs. 

• Annual survey from workspace allocation team to clinical directors
• Interim/unanticipated needs: Please reach out first to your service line clinical director. They may be able to support or to then connect with their relevant stakeholder Jason Brainard (critical care), Max Wohlauer (surgical) or Katie Raffel (medical).
  

Old furniture, in need of replacement 

Unit-based funds: For needs that are <$5000 that were not allocated in the annual budget, the nursing unit managers have a budget that they are able to utilize to help support existing workspace replacement. Please notify your clinical director who can collaborate with the Workspace allocation team or relevant nurse manager.

New furniture or resources, old space

Provider workspace allocation team: Jason Brainard, Max Wohlauer and Katie Raffel are given a budget once/year to dedicate to optimizing existing workspaces and revamping new workspaces. This funding is allocated to the highest priority areas in the hospital—for example, those where a small investment could dramatically change the number of workspaces and providers served (ROI considerations), those where a team does not have an already existing workspace due to shifting units/displacement or large projects.

Can we bring our own furniture into our workspace?

Generally, you cannot. 

1. Furniture selection: Given JHCO requirements, furniture must meet certain requirements and must be requested through our vendor. Please do not bring in area rugs, lamps or other components that may not meet regulatory requirements.
2. Electrical considerations: For our patient and hospital safety, please do not overload electrical outlets. If you intend to place a refrigerator, this should be done in collaboration with facilities services to ensure the power grid can tolerate such an additional appliance.
   

We are unable to use Division/Departmental funds for hospital workspace.

You do this by submitting an ITSM ticket.

Badge Access Needs: All Residents/Fellows will initially receive basic door access only. The PC must submit an online ITSM Badge Request for each trainee to obtain secured access using the Citrix instructions on page 2 of this document. If you have a large program of 5 or more trainees, working in the same exact secured access areas, you can submit one badge access request, select the checkbox of the Locations to Access and attach an excel list with the required trainee information. (Note: The excel list is also used by the department designated Approvers. Please ensure the names, trainee types and employee IDs are provided on this excel list.) 

Please contact Support Services at 720-848-8351. Anyone can call to make a request.

Lactation Room Questions: Source List; we are working on a reliable contact for ongoing needs.

For general lactation related request please contact Staci Aden, who oversees Lactation Services. For questions about a lactation room on a specific floor, reach out to the nurse manager on that specific floor. 

You should contact security to report this event (720-848-7777) and file an RL (under Safety/Security) as well. They will help with resolution and this helps with trend detection as we continue to enhance safety.

Requests for new space allocation: (Click Corrective Maintenance, Request an Employee Move and/or reconfigure my space)

**Must be on CHCO system** (request Program Coordinator or Director to complete the request or log on through VPN)

Old furniture, in need of replacement: (Click Corrective Maintenance, Request an Employee Move and/or reconfigure my space)

**Must be on CHCO system***(request Program Coordinator or Director to complete the request or log on through VPN)

New furniture or resources, old space:

• Standard New Furniture or resources request:
• Special Furniture Request Policy
  • Complete a formal ergonomic evaluation or request for accommodation.
  • Ergonomic Evaluation: If your ergonomic evaluation leads to recommended specialty furniture or adaptive equipment:
    • Furniture and equipment purchases must be pre-approved by your department leader.
    • Requests are reviewed by Occupational Health Services (OHS) in collaboration with your leader.
    • Costs are the responsibility of your department (not OHS).
  • Accommodations: If you qualify for an accommodation under ADA, please email [email protected]

No, only CHCO approved furniture is permitted in the facility.

Yes, if approved by your department.

You do this by submitting an IT Ticket.

**Must be on CHCO system***(request Program Coordinator or Director to complete the request or log on through VPN)

General Badging Questions: Before badge access is granted or if something is incorrect on a trainee’s badge email Andrea Reed: [email protected].

Specific Access Needs: If badge access is needed for a specific area in the hospital or if your badge isn’t working in areas you believe your trainee should have access to, contact Badging and Access Provisioning: Email [email protected]

Parking Information: Parking access is granted to all Residents and Fellows free of charge. For questions regarding your parking assignment please contact [email protected].

• Requests for Dedicated On-Call rooms should be sent to the Associate Chief Medical Officer – Inpatient ([email protected]) for Anschutz and South Campus. For Colorado Springs, requests should be sent to the Chief Medical Officer, CSH ([email protected]) or Chief Nursing Officer, COS ([email protected]).
• The process for reserving an On Demand on-call room is as follows:
  • Team Members can request On Demand On-Call Rooms the day of need.
    • Anschutz Campus: Requests for on-demand rooms are made by calling the ZIPP Line (7-9477), available 24/7.
    • North Campus: Requests for on-demand rooms are made by calling the nursing supervisor, available 24/7.

Please contact the ZIPP Line at 720-777-9477 or put in a work request.

Lactation Room Questions: Contact the lactation department at 7207776548 or access the Lactation Support Page.

Patient and Non-Patient Safety concerns should be reported through the quality reporting system QSRS.

If there is an immediate threat to safety, please contact the appropriate security team as outlined below:

Security Contact Numbers

Anschutz – ext. 720-777-6301

Colorado Springs – ext. 719-305-6301

North Campus – ext. 720-478-5161

South Campus – ext. 720-478-6301

You do this by submitting an IT ticket in the Denver Health Service Portal

Please file a Fresh Service request for the Environmental Services team, or contact them at 303-602-2405 (x22405 from a Denver Health phone). 

You should contact security to report this event (303-602-7444 or x27444 from a Denver Health phone). They will help with resolution, and your report supports trend detection as we continue to enhance safety.