Certificate Training Program

The Certificate Training Program (CTP) is IHQSE’s most rigorous professional development program. While all CTP teams complete an improvement project the course is more focused on developing teams that can complete projects than the project itself. We believe that if we build a strong team, develop leadership skills and focus them on improvement efforts the team will be well positioned to complete projects in perpetuity. As such, we give priority to those teams that represent dyadic (physician/nurse/administrator) leadership of an ambulatory clinic or an inpatient unit or program.  


Course Overview 

The year-long course requires approximately 10 hours of team time per month.  Two, four-hour classes and two, one-hour coaching sessions per month. The curriculum focuses on leadership, team development, change management, provider/staff engagement, project management, and effective communication, as well as modules on quality and process improvement, patient safety, healthcare finance, organizational operations, and patient experience. Participants benefit from close collaboration inside and outside the classroom with expert faculty coaches and process improvement specialists as they work on improvement activities in their local unit/program.

The program places special emphasis on:

1) Selecting, developing, and supporting inter- disciplinary, inter-professional teams skilled at leading change;

2) Enabling those teams to integrate analysis of quality, safety, operational efficiency, patient experience, staff/provider engagement, and cost data into strategic decision-making;

3) Establishing the necessary culture and infrastructure to facilitate continuous performance improvement.

Participant Expectations/Responsibilities

CTP is a rigorous 12-month professional development program. The longitudinal curriculum builds on itself and requires substantial in- and out-of-classroom effort. The program requires thoughtful development of a leadership structure, performance improvement strategy, and data-driven improvement work. Priority is given to teams representing units, programs or clinics and those that have a physician and nurse dyad.  Specifically, in order to graduate from CTP, participants must:
  • Attend twice-monthly educational sessions as a leadership dyad (dyad is recommended, but not required).
  • Attend regular coaching sessions as a leadership dyad. These sessions generally occur for 30-60 minutes on the weeks between educational sessions.
  • Apply curricular concepts and tools to their clinical area between in-person sessions by focusing improvement work in their unit/program/clinic on organization-wide strategic priorities incorporating quality, safety, operational efficiency, financial performance, patient experience, and provider/staff engagement.
  • Maintain active contact with their CTP Coach and assigned Process Improvement Specialist throughout the course.
  • Complete a substantial performance improvement project.






Jeff Glasheen, MD
IHQSE Director

IHQSE Administrative Support


Anschutz Medical Campus
Leprino Building, 9th Floor 
12401 E. 17th Avenue,
Campus Box L-963
Aurora, CO 80045