Jeff Glasheen - teaching (CTP 2015)
About CTP

The Certificate Training Program (CTP) is IHQSE’s most rigorous professional development program for clinical unit and program leaders. CTP focuses intensively on the development and enhancement of highly functioning Clinical Leadership Teams capable of transforming the quality, safety, operational efficiency, and experience of care for patients. It is a year-long course, running annually from January through December, with classes held twice a month.The program places special emphasis on 1) selecting, developing, and supporting inter- disciplinary, inter-professional teams skilled at leading change; 2) enabling those teams to integrate analysis of quality, safety, operational efficiency, patient experience, staff/provider engagement, and cost data into strategic decision-making; and 3) establishing the necessary culture and infrastructure to facilitate continuous performance improvement. CTP graduates are expected to drive ongoing improvement in their clinical domains through outstanding inter-professional leadership, effective change management, alignment with strategic organizational priorities, and integrated process improvement initiatives.

Training for candidates accepted into CTP includes ~90 hours of core curriculum focusing on leadership, team development, change management, provider/staff engagement, project management, and effective communication, as well as modules on quality and process improvement, patient safety, healthcare finance, organizational operations, and patient experience. CTP facilitates establishment of a comprehensive performance data set for each team, which informs and drives leadership and improvement work. Participants benefit from close collaboration inside and outside the classroom with expert faculty coaches, process improvement specialists, and data analysts as they work on improvement activities in their local unit/program throughout the course.

Participant Expectations/Responsibilities

CTP is a rigorous 12-month professional development program. The longitudinal curriculum builds on itself and requires substantial in- and out-of-classroom effort. The program requires thoughtful development of a leadership structure, performance improvement strategy, and data-driven improvement work. Specifically, in order to graduate from CTP, participants must:

  • Collaborate closely as a leadership dyad (or triad) that equally values each discipline in the leadership of the unit/program Clinical Leadership Team.
  • Attend twice-monthly educational sessions as a leadership dyad (or triad). Throughout the 12 month program, participants should plan and be available to attend educational sessions from 1pm-5pm on the 2nd and 4th Tuesdays of each month.
  • Attend regular coaching sessions as a leadership dyad (or triad). These sessions generally occur for 30-60 minutes on the weeks between educational sessions.
  • Develop and/or enhance a sustainable, high-functioning Clinical Leadership Team that includes representatives from all key disciplines caring for patients and those managing care systems in the relevant unit, clinic, or program.
  • Meet as a Clinical Leadership Team at least monthly to review data, set strategic priorities in the unit/program, manage change, and guide ongoing improvement work.
  • Participate in creating, vetting, and/or improving an existing a Performance Dashboard for their clinical unit, program, or service line.
  • Participate in error reporting and analysis for their clinical care area.
  • Apply curricular concepts and tools to their clinical area between in-person sessions by focusing improvement work in their unit/program on organization-wide strategic priorities incorporating quality, safety, operational efficiency, financial performance, patient experience, and provider/staff engagement.
  • Maintain active contact with their CTP Coach and assigned Process Improvement Specialist and Data Analyst staff throughout the course.

Graduates of CTP will be expected to:

  • Continue IHQSE involvement through sustained work on performance improvement, led by the Clinical Leadership Team, and regular reporting of outcomes to IHQSE leadership.
  • Maintain a Performance Dashboard/Data Set for their clinical care area, and share reports with IHQSE Leadership upon request.
  • Maintain participation in an error reporting and analysis program.
  • Maintain alignment with institution-wide performance improvement initiatives that impact their unit/program.
  • Integrate learners (students, residents, fellows, etc.) into sustained performance improvement endeavors.


Jeff Glasheen, MD
IHQSE Director

IHQSE Administrative Support


Anschutz Medical Campus
Leprino Building, 9th Floor 
12401 E. 17th Avenue,
Campus Box L-963
Aurora, CO 80045