The core foundation of the IHQSE is our team. Comprised of dedicated and gifted faculty, our team not only teaches the fundamentals of leadership, how to initiate change, and how to improve healthcare outcomes; they also guide and inspire IHQSE program participants to become better leaders and more effective catalysts of sustainable change.
Business operations improvement has been Dustin's passion for over 20 years. A proven leader in process and performance improvement, led projects and successfully built teams to drive improvement aimed at reducing expenses, increasing revenue and ultimately improving customer and patient satisfaction. Dustin's education and wide variety of business experiences have contributed to successes in healthcare, specifically at Children's Colorado Hospital, where he implemented best practices and improvement tools and methodologies in all operational areas of the hospital.
Michael DiStefano is Chief Medical Officer for Children’s Hospital Colorado – Colorado Springs. Prior to taking this position in 2019, he served as Director of Clinical Operations for Children’s Hospital Colorado Emergency Departments and Urgent Cares, and the Medical Director of the Emergency Department at Children’s Hospital Colorado. In 2012, Michael came to the University of Colorado School of Medicine from Baylor College of Medicine where he was the associate medical director for Texas Children’s Emergency Department. During his time at Baylor College of Medicine, Michael earned a Black Belt in Lean Six Sigma. He received his MD from Baylor College of Medicine in Houston, TX. Michael completed both his residency in pediatrics and fellowship in pediatric emergency medicine at Texas Children’s Hospital.
Jeffrey J. Glasheen, MD, SFHM is the Director for the Institute for Healthcare Quality, Safety and Efficiency, the Associate Dean for Clinical Affairs—Quality and Safety Education and a Professor of Medicine with Tenure at the University of Colorado School of Medicine.
Dr. Glasheen was an Alpha Omega Alpha graduate of the University of Wisconsin School of Medicine and completed his residency training, including a chief residency year, at the University of Colorado Health Sciences Center. As the director of the University of Colorado Hospital Medicine Group from 2003-2015, he oversaw the growth of the program from 2 to 70+ members. Dr. Glasheen served as the Chief Quality Officer (CQO) for the University of Colorado Hospital from 2015-2020 and as the CQO for UCHealth from 2017-2020.
Emily Gottenborg is an Assistant Professor within the Hospital Medicine Group at the University of Colorado, with an interest in system redesign, patient safety, and leadership in the healthcare setting. She has received advanced training during a Chief Residency in Quality Improvement and Patient Safety at the University of California, San Francisco, as well as through Intermountain Healthcare's Advanced Training Program, and the Institute for Healthcare Quality, Safety, and Efficiency. Dr. Gottenborg has served as the Director of the Medicine Ward Service at the University of Colorado since 2014, and has multiple educational roles within the University, teaching learners of all levels and across the health professions about principles of medical leadership, quality improvement, and patient centered care.
If Patrick had a mantra, he might steal the words of artist Clyfford Still: “It’s intolerable to be stopped by the frame’s edge.” He revels in challenging long-held assumptions to facilitate the human(e) potential of individuals and teams. His work cultivating thriving healthcare environments is anchored in a simple, if not easy, principle: start with human relationships. Dr. Kneeland is VP of Medical Affairs at DispatchHealth where he leads AdvancedCare and Extended Care – service lines dedicated to bringing hospital and SNF-level care to patients’ homes.
Previously, Patrick served as the Executive Medical Director for Patient and Provider Experience at UCHealth, where he led the development of a system-level interdisciplinary patient and provider experience team and strategic blueprint. He is an Associate Clinical Professor of Medicine at the University of Colorado and a founding faculty member of the University of Colorado’s Institute for Healthcare Quality, Safety, and Efficiency (IHQSE) where he has been instrumental in the creation of a groundbreaking healthcare leadership development program. After completing training in internal medicine at the University of California-San Francisco, Patrick completed a fellowship in Academic Hospital Medicine where he focused on the transformation of clinical delivery systems and the role of culture in improving patient safety. He is a certified Patient Safety Officer and has advanced training in user-centered design from Stanford’s d.school.
In addition to being a practicing hospital medicine physician, he is an experienced leadership coach, speaker, facilitator, system-designer and a zealous destroyer of all of those silos everyone always talks about. He serves on the faculty of several groundbreaking national healthcare leadership movements including the Institute for Healthcare Excellence, the Care Collaboratory, the National Taskforce for Humanity in Healthcare, and the Tulane-Ochsner Leadership Program.Patrick lives in Denver, Colorado with his wife and two kids where they engage the city, the mountains, and their incredible friends and family with curiosity and wonder.
Dr. Lyon is an Associate Professor in the Department of Family Medicine for the University of Colorado School of Medicine. Currently serving as the Associate Program Director for the University of Colorado Family Medicine Residency Program and an Associate Vice Chair for Clinical Affairs for the Department of Family Medicine. Previously he served as the Medical Director of AF Williams Family Medicine Center, which is the academic clinic for the University of Colorado residents and faculty. While medical director, Dr. Lyon lead multiple quality and process improvement projects which led to NCQA Medical Home certifications and a large clinic model transformation re-design. Within the family medicine residency, Dr. Lyon leads the Evidence-Based Decision Making, leadership, and quality improvement curriculum and guide residents and faculty through process improvement projects.
Corey also completed a University of North Carolina Faculty Development Fellowship in 2009, National Institute for Program Director Development in 2014 and the Institute of Quality, Health, Safety and Efficiency program in 2015.
Dr. Hemali Patel is an assistant professor at the University of Colorado, Anschutz Medical Campus. She completed medical school, residency and chief residency at the University of South Florida followed by a fellowship in Academic Hospital Medicine at the University of California, San Francisco focusing on Quality Improvement. She is Assistant Director of Quality Improvement for the Division of Hospital Medicine and Physician Advisor for utilization and case management for the University of Colorado Hospital. Her main interests are in health systems re-design to improve efficiency and quality of clinical care and practice.
Laura Rosenthal is an Associate Professor and the Assistant Dean of DNP Programs at the University of Colorado, College of Nursing. She also continues her 15-year practice as an acute care nurse practitioner in the Division of Hospital Medicine at the University of Colorado, Anschutz Medical Campus. In 2011, she completed her Doctor of Nursing Practice (DNP) degree; a degree created to prepare nurses for a continuously evolving healthcare landscape and to contribute interventions to improve patient safety and quality of care in populations and systems. For the past 8 years, Laura advised DNP students to complete quality improvement projects to advance delivery of care in areas including heart failure, bone marrow transplant, diabetes, osteoporosis, hypertension, and surgical site infections. Her work and the work of her students has been published and presented in the Journal of Nursing Administration, Journal of Nursing Care Quality, the Journal of Healthcare Quality, and the International Society of Heart and Lunt Transplant conference. Her main interests include use of quality improvement methods to strengthen the curriculum within the Doctor of Nursing Practice program to expand the excellence and scope of the 50 DNP QI projects completed throughout the country on a yearly basis through the College of Nursing.
Kathy Shaw is an Associate Professor at the University of Colorado College of Nursing. Her nursing specialty is community and population health with a particular interest in undeserved populations. She has practiced in a variety of settings including home health, diabetes self-management education, nonprofit clinics and older adult research. Dr. Shaw's teaching experience spans more than 15 years, including baccalaureate and graduate-level nursing education and staff education/development. She teaches primarily in the Doctor of Nursing Practice program and graduate level courses, and has been teaching quality improvement and guiding students and clinicians in QI projects since 2013. She is also a Certified Diabetes Educator with a special interest in eliminating health disparities in diabetes self-management education and clinical care for adults.
James is currently the Director of Process Improvement for UC Hospital. He has a background in healthcare, consulting, and manufacturing. He led ambulatory access improvement efforts in his prior role with Nebraska Medicine. He has a proven track record of working collaboratively with physicians, leaders, and staff to identify improvement opportunities, facilitate common-sense improvements, and coach others to use improvement tools to sustain results over time. James served as Director of Clinical Effectiveness and Quality at Norton Healthcare where he developed and deployed a process improvement coaching and mentoring program for over one hundred leaders while supporting a $40M cost-reduction initiative.
Prior to that position, he worked at Clark Memorial Hospital in several roles in Quality, Organizational Excellence and Strategic Planning. During that time, James became a National Malcolm Baldrige Quality Award examiner for six years. James has served as Director of the Louisville Center for Quality of Management, where he oversaw the training, advising and networking of senior leaders in driving comprehensive performance improvement.
As Quality Manager of two former automotive suppliers, he worked to meet the expectations of such customers as Ford, General Motors, and General Electric. James served as the Chapter Chair of the Central Kentucky Section of the American Society for Quality and has provided leadership training and support to numerous organizations in the United States and Japan. James is a Certified Professional Coach and has over 1,000 hours of individual and group coaching experience. James received his bachelor’s degree in Chemistry from Bellarmine University and his MBA from the University of Louisville.
Dr. Tad-y is an Associate Professor of Medicine at the University of Colorado School of Medicine and the Vice President of Clinical Affairs for the Colorado Hospital Association. She is a practicing academic hospitalist and is also the Director for GME Quality and Safety Programs at the University of Colorado (CU). In her roles, she directs statewide and GME QI activities across Colorado hospitals, as well as supporting physician engagement and hospital emergency preparedness.
Dr. Tad-y’s work has focused on educational program development around systems improvement and safety, hospital medicine, and aligning the clinical and educational missions of academic medical centers. She has built quality and safety curriculum for health professionals across disciplines. She led and supported the implementation of a Systems-Based Morbidity and Mortality conference for several departments and directs the quality and safety programs for almost 100 resident and fellowship programs at CU. Dr. Tad-y is a faculty member of CU’s Institute for Healthcare Quality, Safety and Efficiency, teaches nationally for the Quality and Safety Educators Academy, and serves as an Assistant Editor for the Joint Commission’s Journal of Quality and Safety.