Quality & Safety Academy

*All sessions will be held virtually on Zoom from 1 - 3 p.m. MT

*All sessions will be held virtually on Zoom from 1 - 3 p.m. MT

This session will focus on the basics of Quality Improvement, following a step-wise guide for implementing a successful QI project. The classic QI teaching is coupled with a practical Change Management framework which facilitates success and makes change more likely to stick.

Attendees will review the historical origins of the patient safety movement and leave with an understanding of what attributes are necessary to create a “Culture of Safety.” Specific focus will be given to creating a “Just Culture.” This session will also cover systems-based case reviews as a model for identifying, exploring, and analyzing failures (and successes) in processes of care. Finally, we will explore the second victim phenomenon and discuss how to support caregivers when errors occur. 

Critical to any change effort is finding, sharing and tracking data. Attendees to this session will emerge with skills for obtaining the necessary data for tracking improvement as well as a basic understanding of how to interpret data to identify when a change has occurred.

Fundamentally, system change requires behavior change. Thus, effective solution design is rooted in fully understanding both the problem and the people involved. This session will cover topics including design thinking, choice architecture, and pre-mortem analysis to help attendees identify and produce the right solutions, for the right problem, implemented at the right time, for the right people.

Success can and should beget more change. This session will show how to spread QI project success within your institution as well as nationally. This session will discuss critical differences between QI and traditional research as well as how and where to share your work through presentations and publications.

Quality Improvement is a team sport. Thus, leaders of any project need to be able to teach and coach others through the QI process. This session will teach attendees how to coach and manage the principles of Quality Improvement to inexperienced team members in a way that stokes their passion and ensures project success.*

*Prior QI experience or training and/or attendance at the Quality Improvement & Change Management QSA session is recommended before attending this session.