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In this model, your practice purchases or obtains a complete weight management program that is already developed. There is still the need to have the personnel to deliver the program and structure for the program (individual or group visits), but the program usually comes with the plan for delivering the program and all the instructional materials.
This story is based on actual patient-care experiences, but is fictional. Any resemblance to real persons is purely coincidental.
Kai, a physician assistant who sees patients in a rural family medicine practice, is meeting with his patient Zoe to address her concerns about her weight and its impact on her health. She is frustrated with her lack of success in the past, and he fears she will give up quickly, despite her high level of motivation at the moment.
After discussing several options, Kai and Zoe agree that given the large amount of weight she has to lose, she may benefit the most from a structured and intensive program. The practice has a license to provide a commercial program that includes supplements and meal replacements along with weekly check-ins and medical supervision by the Kai.
Zoe has an initial visit with Kai and then comes in for weekly check-ins with his health coach, an MA who was certified to serve in this role by completing a two-week training from the commercial program. Zoe keeps track of her progress and checks in with others who are doing the same program through the program's smartphone app. Every two months, Zoe and Kai meet to discuss her progress and adjust her plan, such as increasing her exercise over time and adjusting her calories per day by adding more real foods.
After five months, Zoe's weight loss has been substantial, and her A1c and blood pressure have improved. Kai and Zoe discuss options to transition off meal replacements and plan for maintenance in the coming months. Zoe pays for the program and meal replacements out of pocket by credit card and Kai submits E&M billing for the medical visits.
Based on our research, we created this diagram of a typical workflow. This is simply an example of a starting point to consider. You should create a work flow that accommodates the functioning of your practice.
I absolutely LOVE going to [this clinic]!!! I have lost 65 lbs. in 7 months and I feel better than I ever have. I love the staff and I'm so thankful for the program.
Patient
It’s about picking an action item and then scheduling short-term follow up, so that you can then help that patient to take the next most logical step. So, I’d say the difference is that we are a lot more intimately involved with our patients. Our patients are a lot more supported, and they’re also held accountable, so I would say that we really practice participatory medicine. We really have to listen to our patients and really figure out what it is that they actually want, and just try to meet them where they are. And then try to move them on this continuum of health and wellbeing... At the end of the day, I think what we’re about is decreasing suffering and increasing well-being.
Physician